Terms of Service

1. Who we are

istylestores.com ("iSTYLE", "we", "us") is operated by:

These Terms of Service ("Terms") apply to every visit to our website and to every order placed on it. Please read them carefully before placing an order. By placing an order you confirm that you accept these Terms.

2. Who can shop with us

• You must be at least 18 years old, or have the consent of a parent or legal guardian, to place an order.
• We sell to consumers and businesses with a delivery address in the European Union or the United Kingdom.
• Our products are sold for personal use or use within your business. We may refuse or cancel orders that appear to be placed for resale in unusual quantities, or that we reasonably suspect to be fraudulent.

3. Your account

You can order as a guest or create an account. If you create an account, you are responsible for keeping access to your email address secure and for all activity carried out under your account. Please let us know straight away if you suspect any unauthorised use.

4. Products and product information

All products we sell are genuine and brand new. We take great care to describe and show our products accurately, but images are for illustration purposes and colours may appear slightly different depending on your screen. Technical specifications are provided by the manufacturer and may change.

Please check the product options you select – such as colour, capacity, configuration and keyboard layout – before placing your order.

5. Prices

• All prices are shown in euro and include VAT.
• Delivery costs are shown separately at checkout before you pay.
• For deliveries to the United Kingdom, UK import VAT and duties may apply depending on the order value. Any amount we collect is shown at checkout.
• Prices and promotions may change at any time, but changes never affect orders that have already been confirmed.
• If a product is shown at an obviously incorrect price because of a clear technical or typing error, we will contact you before dispatch and you may choose to confirm the order at the correct price or cancel it for a full refund.

6. How your contract is formed

After you place an order, you receive an email confirming that we have received it. This email does not yet mean that your order has been accepted.

The contract between you and us is formed when we confirm that your order has been dispatched, or when we expressly confirm the acceptance of your order – whichever happens first. We may decline an order, for example if a product is no longer available, if the payment is not authorised or in case of a pricing error. If we decline your order after you have paid, you receive a full refund.

7. Payment

You can pay with the payment methods shown at checkout, such as debit and credit cards, digital wallets and instalment solutions from our payment partners. Payment is taken when you place your order. Instalment plans are provided by the payment partner under its own terms and are subject to its approval.

8. Delivery

We deliver to all countries of the European Union and to the United Kingdom. The delivery cost and estimated delivery time are shown at checkout. Risk of loss passes to you when you, or a person you have named, receive the products.

Products not in stock are ordered especially for you and can take up to 3–4 weeks to be delivered. You can cancel these items at any time before they are dispatched for a full refund.

If a delivery is significantly delayed, we will keep you informed. If we fail to deliver within the agreed time or within 30 days of your order and do not deliver within an additional period you reasonably set, you may cancel the order and receive a full refund.

9. Right of withdrawal

As a consumer, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving any reason. The conditions, exceptions and refund process are described in our Return and Refund Policy, which forms part of these Terms.

10. Warranty and legal guarantee

All Apple hardware products come with Apple's One (1) Year Limited Warranty. In addition, you benefit from your statutory rights: in the European Union, the legal guarantee of conformity of at least two years; in the United Kingdom, your rights under UK consumer law. These statutory rights are not affected by Apple's warranty or by these Terms.

11. Discount codes and promotions

Discount codes and promotions are valid only for the period and conditions stated. They cannot be exchanged for cash and cannot be applied after an order has been placed, unless stated otherwise.

12. Intellectual property

The content of this website – including texts, graphics, layout and our own images – is protected by intellectual property laws and may not be copied or used without our permission. Apple, iPhone, iPad, Mac, Apple Watch, AirPods and other Apple product names are trademarks of Apple Inc. All other trademarks belong to their respective owners.

13. Use of our website

You agree not to misuse our website, for example by attempting to gain unauthorised access, interfering with its operation, placing false orders or using automated tools to collect data from it.

14. Liability

We are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our failure to use reasonable care. We are not responsible for loss or damage that is not foreseeable, or for losses related to a business use of the products where you are acting as a consumer.

Nothing in these Terms limits or excludes our liability where this would be unlawful, including liability for death or personal injury caused by our negligence, for fraud, or for breach of your statutory consumer rights.

15. Events outside our control

We are not responsible for delays or failures caused by events outside our reasonable control, such as natural disasters, strikes, pandemics, transport disruptions or supplier shortages. If such an event affects your order, we will contact you and you may cancel the order for a full refund.

16. Personal data

We process your personal data in accordance with our Privacy Policy and the EU and UK General Data Protection Regulation.

17. Complaints

If you are not satisfied with our products or service, please contact us first – we aim to reply within one working day and to resolve every complaint as quickly as possible.

If we cannot resolve your complaint, you may contact your national consumer protection authority or an alternative dispute resolution (ADR) body. In Romania, this is the National Authority for Consumer Protection (ANPC).

18. Governing law

These Terms are governed by Romanian law. If you are a consumer, you also benefit from any mandatory provisions of the law of the country where you live, and you may bring proceedings in the courts of your country of residence.

19. Changes to these Terms

We may update these Terms from time to time. The version in force at the time you place your order applies to that order. The latest version is always available on this page.

20. Contact

For any question about these Terms, contact us at support@istylestores.com or using the details on our Contact page.