Delivery and payment options
Fast, tracked delivery across the European Union and the United Kingdom – with secure and flexible ways to pay.
Shipping Information
Standard Delivery
- We deliver to all 27 member states of the European Union.
- The delivery cost and estimated delivery time for your country are shown at checkout before you pay.
- Products in stock are prepared and handed over to our courier as quickly as possible.
- You receive a tracking link by email as soon as your order is dispatched.
- Every parcel is fully insured until it reaches you. A signature may be required on delivery.
- Please note: delivery times may be affected by weather, public holidays, strikes or other circumstances outside our control.
Delivery to the UK
- We also deliver to England, Scotland, Wales and Northern Ireland.
- The delivery cost and estimated delivery time are shown at checkout.
- Depending on the value of your order, UK import VAT and duties may apply. Any amount we collect is shown at checkout; otherwise the courier may contact you before delivery.
- You receive a tracking link by email as soon as your order is dispatched.
- Please note: customs checks can occasionally add a few days to the delivery time.
Items ordered on request
- Products that are not currently in stock can still be ordered on our website.
- These items are ordered especially for you from our suppliers.
- We keep you updated by email and let you know as soon as your order is on its way.
- If your order contains both in-stock items and items ordered on request, we ship everything together once all products are available – unless you ask us to send it in separate parcels.
- You can cancel an item ordered on request at any time before it is dispatched and receive a full refund.
Returns, warranty & refund policy
All Apple hardware products come with Apple's One (1) Year Limited Warranty from the date of purchase, covering defects in materials and workmanship.
In addition, customers in the European Union benefit from the legal guarantee of conformity of at least two years, and customers in the United Kingdom are protected by UK consumer law. These rights are independent from Apple's warranty.
You can withdraw from your purchase within 14 days of receiving your order, without giving any reason. Please return the product complete and in its original packaging. Your refund is issued to the original payment method within 14 days of being informed of your withdrawal.
Full conditions, including how to start a return, are described in our Refund Policy.
Read our Refund Policy ›Payment options
Choose one of the following convenient and secure ways to pay.
Debit and credit cards
Pay securely with the major debit and credit cards. Our checkout is fully encrypted and your card details are processed by certified payment providers – we never store them.
Your bank may ask you to confirm the payment with 3-D Secure for extra protection.
Digital wallets
Check out in seconds with the wallet on your iPhone, Mac or Android device – no need to type your card details.
Pay in instalments
Spread the cost of your purchase into interest-free instalments or pay later with our payment partners. The options available in your country are shown at checkout.
Learn more about instalments ›Available payment methods may vary by country and are always shown at the payment step of checkout.
Frequently asked questions
How will I know when my order has been shipped?
We send you an email with a tracking link as soon as your order leaves our warehouse, so you can follow it until it reaches your door.
Why is my delivery estimate longer than usual?
If your order contains a product that is not currently in stock, it is ordered especially for you and can take up to 3–4 weeks to be delivered. We keep you updated by email along the way.
Can I receive the in-stock items first?
Yes. Contact us with your order number and we can ship the available items separately, so you don't have to wait for the whole order.
Do I have to pay extra charges for delivery to the UK?
Depending on your order value, UK import VAT and duties may apply. Any amount we collect is shown at checkout before you pay; otherwise the courier may contact you to settle them before delivery.
Can I change my delivery address after ordering?
Contact us as soon as possible. If your order has not been dispatched yet, we will update the address for you.
What if nobody is at home when the courier arrives?
The courier will notify you and usually offers another delivery attempt or an alternative option, such as a pickup point near you.